What is the child ticketing policy?
A child ticket is available for children aged between 3 and 11 years. Children aged 2 years and under may travel free of charge. All children must be accompanied by an adult. Strollers and pushchairs must be folded and stowed on the lower deck.
Is there a commentary available in my language?
The Big Bus Dubai sightseeing tour offers entertaining and informative pre-recorded commentary in 12 languages: English, Arabic, French, German, Italian, Spanish, Russian, Hindi, Farsi, Japanese, Brazilian Portuguese & Mandarin Chinese. The commentary is broadcast via complimentary earphones that you will receive when you board the bus.
Which days do the tours operate?
Big Bus Tours Dubai operate every day of the year.
Is the tour wheelchair accessible?
Yes, most buses are accessible. Contact Big Bus Tours in advance for assistance.
What time does the tour start and end?
First bus departs at 9:00 AM from Stop 1 (Burj Khalifa / Dubai Mall). Buses run every 30–40 minutes until 5:00 PM.
How can I request a refund?
If you booked directly with Big Bus Tours, request a refund via the app or at bigbustours.com/contactDXB. For third-party bookings, contact your original seller.
How do I activate my ticket?
Download the Big Bus Tours app, tap ‘Add Booking’, enter your reference, and activate it on the day of travel.
Which stop is closest to Dubai Airport?
Stop 7 (Dubai Creek) is nearest. It’s a short taxi ride from the airport.
